Frequently Asked Questions
Everything you need to know about shopping at ZENE Bricks
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garments to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At ZENE Bricks, we prioritize quality and ethics. 80% of our current collection is made from organic or recycled materials, and we are committed to reaching 100% by 2025.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery progress in real-time.